Report Summary
This report provides members of the People Committee with an overview of Wellbeing Report, Quarter 3.
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Meeting
The publication discussed was referenced in the meeting below
People Committee - 28 February 2023
Date : 28 February 2023
Location : online
Occupational Health & Employee Assistance
We have recently introduced a Service Delivery Escalation process which ensures that any Occupational Health or Employee Assistance Programme delivery matters are addressed formally and in a timely
and appropriate manner. The processes, if required, include input from Health and Wellbeing, People Services and Procurement.
In terms of the wider service delivery, the tendering process for the new Occupational Health and Employee Assistance Programme contract is underway with a new contract due to commence in April 2024. Early engagement, through the Request for Information (RFI) process, with seven large Occupational Health / EAP
providers, has been undertaken to explore what else is ‘on the market’ by means of support for our people. These insights will aid us in the development of the contract specifications with key areas such as mental health very much to the fore during the discussions.
The HWB team recently held a ‘deep dive’ session with representative with our current providers, Optima Health. The session, which had the Optima Health Chief Medical Officer, and Associate Director for Client Services in attendance, aimed to explore current challenges such as service delivery, resource
resilience, NHS provisions, trauma support and IHR and IOD processes. The CMO committed to looking at Selected Medical Practitioner (SMP) resource as a priority. Optima Health also presented a number of new innovations which we will look to engage with over the coming months.
