Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of the SPA Quarterly Report (Q2, 2020/21).
This contains information and updates on complaints and conduct matters. The report includes key statistics reflecting the position at the end of Q2, 2020/21. The report also includes key statistics of note over the last five full years, 2015/16 to 2019/20.
Meeting
The publication discussed was referenced in the meeting below
Complaints and Conduct Committee - 18 November 2020
Date : 18 November 2020
Location : online
