Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of the SPA Quarterly Report (Q3 - 22/23).
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 1 March 2023
Date : 01 March 2023
Location : online
Further Detail
SPA Complaints Performance
Appendix A provides an overview of the complaint handling responsibilities of the SPA with explanatory text on reporting terminology.
The SPA Complaints Performance Report (includes key statistics reflecting the position at the end of Q3, 2022/23) is attached as Appendix B to this report.
Workload Management
Detail on ongoing workload is presented as a separate agenda item at the private session of this meeting.
Stakeholder Meetings
The National Complaint Handling Development Group (NCHDG) will reconvene once its Terms of Reference have been reviewed and refreshed. It is the intention that the Committee will be provided with a fuller update at its meeting on 1 June 2023.
The Strategic Oversight Group (SOG) last met on 16 November 2022, with discussion continuing in respect of development of new on-call guidance, and on the HM Inspectorate of Prosecution in Scotland Inspection of the management of criminal allegations against the police by COPFS report.
Wider SPA Complaints Team Activity
The team attended a recent PSD Induction Day to provide an input covering the Authority’s role in respect of complaints & conduct matters.
Engagement with Other Organisations
The team have made contact with counterparts working with the Association of Police and Crime Commissioners (APCC) in England and Wales, as well as the Northern Ireland Policing Board, with a view to identifying opportunities for learning and benchmarking.
Improvement Activity
Measures continue to be taken to reduce the number of cases received that are outwith the remit of the SPA and ensure that members of the public are signposted appropriately when making a complaint. Engagement with other organisations (see above) has identified that challenges in this regard are not unique to the Authority, those organisations having taken similar steps to ensure appropriate signposting.
Organisational Learning
The SPA is committed to promoting a culture of organisational learning. Opportunities are identified through a variety of sources including the handling of complaints within the remit of the SPA and PIRC Complaint Handling Reviews (CHRs) if applicable. No specific organisational learning opportunities have been identified during this reporting period.
