Report Summary
This is the Authority’s third Complaints and Conduct Committee annual report, which provides information and insights about numbers, performance and assurance in relation to complaints received during 2022-23.
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Private Committee Business
During 2022-23, a number of regular or ad hoc matters in respect of complaints were considered by the Committee in private session. In line with the SPA Corporate Governance Framework, matters may only be considered in private in prescribed circumstances. However, during the year, the Committee has actively sought to ensure that, wherever possible and as appropriate, matters are additionally reported and discussed in public.
Additionally, since May 2021, and in line with an earlier Angiolini Review recommendation, the Authority publishes a public minute of private sessions of the Committee.
