Report Summary
This is the Authority’s third Complaints and Conduct Committee annual report, which provides information and insights about numbers, performance and assurance in relation to complaints received during 2022-23.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content).
Complaints Handling Performance
This section provides a summary of reports provided to the Committee in respect of 2022-23, with more detailed reports available via the Committee pages of the SPA website. It should be recognised that performance statistics are a snapshot in time, correct only at the time collated and differences may be seen in statistics previously reported.
Definitions
What is a ‘Complaint’?
A 'Complaint' relates to the overall expression of dissatisfaction provided by the complainer about an act or omission by the Police or Quality of Service received.
What is a ‘Relevant Complaint’?
A ‘Relevant Complaint’ is defined in legislation and is essentially a non-criminal complaint by a member of the public about the police, the SPA, or a staff member of the police or the SPA.
What is an ‘Allegation’?
Allegations are the component parts of a Complaint, which
- categorise specifically what has happened
- are capable of being independently Upheld or Not Upheld
Each complaint case may include multiple allegations.
