Report Summary
This provides a summary of key performance and financial figures provided in our Annual Report and Accounts for 2023-24.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that some tables and appendixes are not available as accessible content, but a selection of accessible data tables are also available to open in Excel).
User satisfaction
71% overall satisfaction for those contacting Police Scotland at the end of 2023-24, slightly increased from 70% last year.
Levels of satisfaction for those who have contacted the police is measured through an independent survey.
This is sent each month by text message to 14,000 people who have contacted the police. In 2023-24 over 30,000 responses were received.
- 78% said it was easy or very easy to contact the police
- 67% said the police provided the appropriate response
- 50% felt they were adequately informed about progress
User priorities:
- Quick answer times for 101 and 999
- Advisors and officers listening, understanding, and bringing empathy
- Appropriate and timely updates and call backs
