Report Summary
This provides a summary of key performance and financial figures provided in our Annual Report and Accounts for 2023-24.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that some tables and appendixes are not available as accessible content, but a selection of accessible data tables are also available to open in Excel).
Contacting the police
2,191,059 total calls received in 2023-24.
Emergency 999:
- 814,980 calls this year
- 10% increase from last year
- 9 seconds average answer time, the same as last year
Non-Emergency 101:
- 1,376,079 calls this year
- 5% decrease from last year
- 5 minutes 33 seconds average answer time, longer than 4.5 minutes last year
In addition to calls, 193,155 Contact Us emails and 116,379 online reports were received.
Over 60% of these contacts resulted in an incident being raised - a total of 1,581,710 incidents for the year.
- 98% required some kind of police response
- 11% required an immediate response
- 38% required a prompt response
- 27% led to a crime being recorded
Incident demand has increased by 6% when compared to last year.
