Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of the Revised SPA Complaint Handling Procedures.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 1 March 2023
Date : 01 March 2023
Location : online
Reputational Implications
There are reputational implications associated with this paper. The SPA Complaints Handling Procedures underpin the overarching SPA Complaints Policy, serving to ensure transparency, equality of treatment, common understanding and public accountability in the handling of relevant complaints within the remit of the Authority.
