Discovery Phase Methodology

Due to the scale of PP within policing it was agreed that whilst following the Service Design approach, PP would be broken down into four main pillars (thematic areas) that would allow a more structured and systematic approach to the Discover and Define stages. In addition to these main pillars, the response to Human Trafficking and Sex Offender Policing will also be considered.

Although this approach provides a workable structure, it is recognised that there are cross cutting themes, interdependencies and many occasions when ‘users’ will be engaged in more than one area. To ensure this and relevant insights are captured, all pillar teams are working closely together with regular knowledge share sessions.

To capture a full range of views from our key stakeholders (officers/staff/partners/public) four Local Policing Divisions (LPD) were selected to carry out a focussed deep dive, in addition to our National response. These are;

• A Division – Operates with multi-disciplinary PP Teams rather than having a specialist team for each discipline. It also experiences significant rural policing challenges.
• E Division – Operates the only 24/7 PP response, dedicated on call cover and recently opened Sycamore Centre.
• P Division – Only LPD that has singular boundary for Police, Local Authority and Health.
• Q Division – Experiences sustained high levels of demand.

In addition there are specific areas out with those divisions that we have/will look at in detail, including (but not limited to);

• Forensic Medical Facilities including The Meadows (C Division) and Archway (G Division)
• Sexual Harm and Exploitation Unit, Glasgow
• Shetland (overall response to PP) due to the complex island location

Aligned to this, LP-SDR is reviewing two LPDs (C and N Division). This provides the added benefit of providing a broader understanding across six LPDs and their frontline response.

The insights established during PPDP user research will be presented to the nine remaining LPDs, to enhance further with their own insights. At the conclusion of each pillar a number of products are generated to show process, pain points, and opportunities. As we move to the define stage Problem Statements will be developed alongside Opportunity Statements which will be critical in the Develop phase of work.