Legitimacy and policing by consent

A range of evidence, both internally gathered and from independent external sources, underlines the significant value our fellow citizens and communities place upon their police service. This strong bond with the public is key to policing legitimacy.

Surveys such as those used to inform this briefing underline that accessible, visible policing is vital to maintaining and building a relationship with the public.

Tailored and responsive local policing, which meets the needs of communities, will always be at the heart of policing in Scotland.

It is critical that Police officers and staff listen to, and understand, the needs of diverse communities, bringing empathy to interactions and improving their ability to respond appropriately. Services must continue to be relevant, accessible and effective to ensure public safety and wellbeing across Scotland.

The joint strategy for policing commits to transforming the way that people can contact Police Scotland and how their queries are resolved, recognising and responding appropriately to the needs of individuals and communities. It also commits to ensuring that the public feel their input is genuinely valued, listened
to and is having an impact on the policing approach.