Report Summary
This report provides members of the Scottish Police Authority Policing Performance Committee with an overview of Police Scotland’s response to public contact and to provide an insight into improvement activity, including delivery against key public contact commitments in the Chief Constable’s 3-year business plan.
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Meeting
The publication discussed was referenced in the meeting below
Policing Performance Committee - 10 December 2024
Date : 10 December 2024
Location : online
User Experience/ Satisfaction
The Force User Experience survey results evidence that of people who have used Police Scotland’s services, reported in October, 72.9% said we were easy /very easy to contact. 84.9% said that they were satisfied / very satisfied with initial staff contact and 87.08% agreed that staff understood what they needed. These satisfaction rates remain consistent.
