Report Summary
This report provides members of the Scottish Police Authority Policing Performance Committee with an overview of Police Scotland’s response to public contact and to provide an insight into improvement activity, including delivery against key public contact commitments in the Chief Constable’s 3-year business plan.
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Meeting
The publication discussed was referenced in the meeting below
Policing Performance Committee - 10 December 2024
Date : 10 December 2024
Location : online
Implications
There are personnel implications in this report. Whilst it could be considered that an increase in resources would improve overall performance, the focus under the Chief Constable’s 3-year business plan is on introducing new technology, improving processes and maximising the capacity that we currently have available. It is therefore considered beneficial to await the delivery of the new suite of technology in August 2025 prior to any review of resource requirements for call handling.
There are potential reputational implications in this report. Whilst we continue to prioritise the 999 service to achieve an average speed of answer under 10 seconds, it is recognised that Police Scotland’s position in the ranking when compared nationally with other UK Forces may be perceived negatively with other Forces performing more strongly. There are many factors that influence this, and Police Scotland continue to benchmark with other Forces to inform any improvement work but at present we are working at optimum level within the current constraints. Other Forces do have technological advantages which through the delivery of the UCCP Project will bring Police Scotland in a more comparable position. It is envisaged that the delivery of new technology will improve overall organisational performance.
