Report Summary
This report provides members of the Scottish Police Authority Policing Performance Committee with an overview of Police Scotland’s response to public contact and to provide an insight into improvement activity, including delivery against key public contact commitments in the Chief Constable’s 3-year business plan.
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Meeting
The publication discussed was referenced in the meeting below
Policing Performance Committee - 10 December 2024
Date : 10 December 2024
Location : online
CCA Accreditation (Customer Contact Association)
Police Scotland Service Centre has once again been recognised for its outstanding customer service and been awarded Global Accreditation from the Customer Contact Association (CCA) maintaining their successful Accreditation since 2017.
CCA Accreditation is a mark of excellence, demonstrating an organisation’s commitment to delivering exceptional customer experiences.
To achieve this recognition, in October this year, the Police Scotland Service Centre were subject of their annual rigorous assessment reviewing all aspects of their contact operation to ensure they actively adopt the guidelines and meet the high standards expected. The assessment covers multiple disciplines such as organisational strategy, policies and frameworks, customer and colleague commitments, performance and operational effectiveness, recruitment and learning and development strategies, partnership working and implementing and managing relevant and new technologies.
