Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of PIRC 6-Stage Process Audit Action & Improvement Plan.
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Implications
Financial Implications
There are no financial implications in this report.
Personnel Implications
There are no personnel implications in this report.
Legal Implications
There are no legal implications in this report.
Reputational Implications
There are reputational implications in this report due to the current backlog of unallocated complaints.
Social Implications
There are no social implications in this report.
Community Impact
There are no community implications in this report.
Equalities Implications
There are no equality implications in this report.
Environment Implications
There are no environmental implications in this report.
