Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of PIRC 6-Stage Process Audit Action & Improvement Plan.
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Background
In July 2024 PIRC published their report of the audit of Police Scotland’s six stage complaint handling process. The PIRC audit resulted in 10 recommendations and an update on each is provided at section 2 within this paper.
Operation GLADE was commenced in April 2024 as a mechanism to facilitate key discussions, co-ordinate improvements to drive down PSD backlog and enhance long term PSD complaint service delivery. A high-level update in respect of improvement activity ongoing is provided at section 3.
