Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Organisational Learning.
This report provides an update on a review conducted by the SPA Complaints Team into trends and learning
opportunities identified in relation to the handling of relevant complaints by the SPA over the period 2017/18 - 2021/22.
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 15 November 2022
Date : 15 November 2022
Location : online