Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Operation Glade Update.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 27 February 2025
Date : 27 February 2025
Location : Online
Revised Complaint Capture Form
As has previously been reported to the committee, as a result of benchmarking undertaken, it was identified that a revised complaint capture form to better focus on complaints allegations, evidence, experiences and expectations was anticipated as
required. This form has now been developed and is live with initial indications being positive and it is anticipated that this will improve the experience of members of the public who make complaints, speed up the process and allow public expectation to
be managed more effectively.
