Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Operation Glade Update.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 27 February 2025
Date : 27 February 2025
Location : Online
Progress and Update
The Non-Criminal Complaints has a current backlog of
unallocated Complaints at 1340. These can be broken down as
follows – Cat A+ (7), Cat A (348), Cat B (838) and Cat C (147).
These figures have been taken on the 14th of February 2025.
Over the last six months, 4496 new complaints have been
received and recorded. 1717 have been resolved by Front Line
Resolution and 4784 have been concluded (this number includes
those identified in the internal audit outlined below).
