Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Operation Glade Update.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 27 February 2025
Date : 27 February 2025
Location : Online
NCARU Demand
Notwithstanding the above number of unallocated complaints
actions previously reported on have now been progressed which
has had a positive impact in substantially reducing the number of
Non-Criminal Complaints awaiting assessment by NCARU. This
previously had a high of circa 600 to now being fewer than 200,
enabling initial contact with complainers at an earlier stage, more
efficient triage and new complaints undergoing initial assessment
without delay, including maximising opportunities for First Line
Resolution.
