Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Operation Glade Update.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 27 February 2025
Date : 27 February 2025
Location : Online
Internal Complaints Audit
An internal complaints audit has been progressed to ensure an accurate position of live complaints from Centurion, highlighting issues, raising awareness and suggesting recommendations to improve our administrative processes. The audit is in its final
stage with 17 recommendations having been identified to date. In summary the audit established in June 2024 there were 2609 complaints live on Centurion and in January 2025 this has reduced to 2167 (816 which are allocated and 1351 are
unallocated).
As part of an administrative process, 81 historical complaints received between 2011 and 2019 have now been reviewed and closed.
Of note, 2,546 CAPs were received and closed between June 2024 and January 2025. Of these 1926 were FLR’d, 20 were criminal and 37 were non-criminal investigations that have concluded. The remaining ones were either abandoned, withdrawn or not relevant.
