Who We Are

The Scottish Police Authority is independent of both the Scottish Government and policing. It is the primary governance body for policing in Scotland, and was established as a public body on 1 April 2013 by the Police and Fire Reform (Scotland) Act 2012. It was set up to hold the Chief Constable to account; promote, support and oversee improvement in policing. It is also responsible for the management and delivery of Forensic Services in Scotland and Independent Custody Visiting Scotland.

In this section, find out more about the Authority’s priorities, the Board and the Leadership team.

Who We Are

What We Do

The Scottish Police Authority is responsible for maintaining policing. It has four specific areas of responsibility:

promoting the policing principles

supporting continuous improvement

keeping policing under review

holding the Chief Constable to account.

This section tells you in outline what the Authority does.

What We Do

Complaints

Are you dissatisfied with the service you have received from policing in Scotland?

The Scottish Police Authority, Police Scotland and the Police Investigations and Reviews Commissioner (PIRC) all have a role to play in considering complaints about policing in Scotland.

In this section, find out who to direct your complaint to. We also welcome written communication in Gaelic (see our Gaelic Language Plan).

Complaints

Published: 31 August 2022

Modernised Contact & Engagement Strategy - 1 September 2021

Category: Reports

Topic: Performance Technology Workforce Budget Estate

Commitee: Policing Performance Committee

Keywords : 101 999 contact centre calls

ITEM 2.5 Modernised Contact And Engagement Strategy And 101 Call Handl.. (pdf, .65MB )

Report Summary

This report provides members of the Policing Performance Committee with an overview of Police Scotland's Modernised Contact and Engagement Strategy, including 101 Call Handling.

Meeting

The publication discussed was referenced in the meeting below

Policing Performance Committee - 1 September 2021

Date : 01 September 2021

Location : online

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Modernised Contact & Engagement Strategy - 1 September 2021

Report Summary

Meeting

Policing Performance Committee - 1 September 2021