Report Summary
This report provides members of the Policing Performance Committee with an overview of Modernised Contact & Engagement Programme Update.
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Meeting
The publication discussed was referenced in the meeting below
Policing Performance Committee - 12 September 2023
Date : 12 September 2023
Location : online
Programme Overview & Strategic Objectives
The Modernised Contact and Engagement (MCE) Programme will create a collective momentum of change and improvement in how Police Scotland engages with the public and its partners; maximising the potential of enabling communication technologies; enhanced partnership working; developments in remote engagement, response and resolution and a deeper understanding of public expectation and need; to deliver truly responsive and sustainable Policing for Scotland.
The MCE Programme will make Police Scotland’s services more accessible, relevant, and responsive to public need and increase public confidence and consent through:
• Enhancing public accessibility through development of multiple channels of communication and engagement.
• Facilitating all communities being able to engage with Police Scotland with services tailored to individual need.
• Enhancing the early identification of vulnerability and ensuring effective and sustainable Policing response and resolution.
• Maximising partnership working to ensure the public can access the most appropriate services at the earliest opportunity.
