What is Mobile Working?

The mobile revolution has changed the way we work, communicate with others, and spend our free time. Digital devices have become ever more common across society, with a range of tasks and processes now performed more efficiently and effectively with their use.

Think about the mobile phone, for example: the Office of National Statistics reported in 2020 that 84% of adults in the UK use a smartphone. It is now a commonplace piece of digital technology that has merged past tasks into one device that most people carry on them at all times.

Mobile technology has reshaped many sectors and industries. Due to their portability and capacity to provide users with constant connection, many lines of work have adopted digital devices. For example, in the healthcare sector, nurses and other healthcare professionals are beginning to use mobile technology to enhance caregiving collaboration and to communicate with patients.

In retail settings, customer-facing staff are increasingly using mobile devices to access product data, process payments and schedule deliveries for customers. Cases like the ones described here can be understood to fall under what is now commonly referred to as “mobile working”.