Next Steps

The LPSDR Team has continued to undertake ‘User Research’ within both Divisions. This has now been completed within Forth Valley pending any additional areas identified during our gap analysis work. In terms of Highland and Islands Division, ‘User Research’ is ongoing with the team deploying to the island communities of Orkney, Shetland and the Western Isles in the coming weeks and months.

The SRO and support team are beginning to shape some of the outputs from this work. Key to the progress of the work is balancing the need to develop a new operating model for services delivered through Local Policing in the longer term with the ability to achieve progress in the immediate term. As such, the outputs will include;

Explore, Build & Test (EBT) Sessions
Interim Target Operating Model
As Is within Discovery Divisions
Defined Problem Statements
Programme Brief

As mentioned above, the captured insights are being triangulated continually through our engagement with existing data across a variety of sources which include LP Commanders, DPU and accessing the PowerBI Dashboards. We are also ensuring regular engagement with a range of departments and other programmes to connect field data with processes

Campaign Plan

To support the delivery of the above key pieces of work, the LPSDR Team have developed a Campaign Plan which maps out the deliverable outputs against our timeline. The Campaign Plan was discussed at the most recent LPSDR Programme Board and approved.

Explore, Build & Test (EBT) Sessions

The insights gathered from the LPSDR work will inform and assist to identify further ‘EBT’ sessions over the coming months. These sessions allow us to seek to address specific insights and design opportunities as we progress through the overall programme. The first (a proof of concept) of these sessions took place on the 17th & 18th May 2023. A summary of the outcome of that initial session is referenced below as Appendix A - Explore, Build, Test – ‘Asking the police for non-urgent help’.

EBTs form part of a Service Design approach to creating a new service or improving an existing one. They help teams understand, co-design, and prototype complex service scenarios with few resources and within a short time span, usually 3-5 days. A variation on this for use in the development of physical and digital products was developed by Google Ventures. Their approach is more suited to the next stage of service/product development

The aim of EBTs is to prototype and test ideas to gain insight before making expensive commitments to further development. Such processes are used globally by private and public sector organisations. The EBTs may range from simple to complex and they will be agreed by all 13 Divisions.

Generic Process for the EBT:

Workshops with researchers from N and C divisions to map the user journeys for users to understand what is happening. Journey mapping will help the understanding of a process at different levels and potentially see ‘quick wins’ that could be achieved without the need for major systemic change. It will also enable the identification of pain points in the process that could be the subject of EBTs.
The aim of EBTs is to evaluate ideas quickly before making expensive commitments.
EBTs are normally five days but can be compressed. The initial mapping workshop will count as part of the process.
The mapping process will result in visual artefacts and recommendations for areas we can focus on in the EBT.
The EBTs will be ‘public’ – the process involves the participation of several stakeholders and the final presentations are usually open to others who were not part of the process.
The results from the EBTs may result in immediate BAU action or be placed in a backlog. They will be graded using a variety of impact/complexity lenses e.g. people, process, technology.

A broad range of stakeholders will be invited to the EBTs, to ensure that we fully understand the problem. Depending on the nature of the subject matter this will include key external partners.