Engaging with us

We want to hear from you.

Meaningful and effective engagement involves genuine dialogue, respect, integrity, transparency and accountability. It provides an opportunity for people to shape our services and influence decisions made. Insight from effective engagement helps identify practical solutions and determine changes required to meet the needs of the communities we serve.

The Scottish Police Authority and Police Scotland are committed to continuous improvement in all that we do. If you have something to tell us about this document or our service, please contact us at:

SPAstrategyandperformance@spa.police.uk  or StrategicPlanningDevelopment@scotland.police.uk.

Postal addresses for Police Offices in Scotland can be found on the Police Scotland website: https://www.scotland.police.uk/police-stations   

Public engagement and insight

As part of the development of this Strategic Police Plan the Authority, with Police Scotland, undertook a period of engagement to allow the public and partners to provide feedback regarding our strategic direction. This feedback was considered and reflected in the final version of this Plan.

Further information about the engagement process for this document can be found online: https://spa.citizenspace.com 

Information on policing and engagement on policing can be found on the Police Scotland website and Engagement Hub.

https://www.scotland.police.uk https://consult.scotland.police.uk/ 

Your Police

Police Scotland recognises the importance of understanding the views and priorities of Scotland’s diverse communities.

This continuous and anonymous survey is a platform for the public to tell Police Scotland about their views and experience of the police service, what is going well and where policing can do better. It can be accessed through the Police Scotland Engagement Hub above. This should not be used to report crime. Responses are analysed to help shape the service we provide.

Social media

There are a number of active social media channels that provide information and insight into policing, both nationally and in your local area. A full list of social media accounts can be found on the Police Scotland website.

Our main national channels can be found at:

Twitter: @policescotland and @ScotPolAuth

Facebook: https://www.facebook.com/PoliceScotland/ 

Please note that social media channels are not monitored 24/7 and should not be used for reporting crime. Please dial 999 in an emergency.

Inclusive and accessible engagement

We aim to embed accessibility and inclusivity into our services to make them work for everyone.
This work was subject to an Equality and Human Rights Impact Assessment, and other Impact Assessments as appropriate.

This document can be made available in alternative formats on request.

Contact us

Always dial 999 in an emergency

By phone – 101 for non-emergencies (+44 (0) 141 308 1070 if calling from outwith the UK. Network charges may apply).

Police Scotland’s service advisors spend a lot of time each day answering calls on matters that are not actually the responsibility of the police. Please use the Police Scotland website to ensure Police Scotland can assist with your non-emergency issue.

Online – for issues of a non-serious nature using our Contact Us form:
https://www.scotland.police.uk/contact-us/

In person – details of Police Stations and Public Counter opening hours can be found on our website or by contacting us

Text Relay - 18001101 for deaf, deafened, hard of hearing or speech-impaired callers

Scotland’s British Sign Language (BSL) Interpreting Video Relay Service (VRS) - enables contact with all of Scotland’s public bodies and third-sector organisations.

BSL users can contact them direct by using https://contactscotland-bsl.org 

In writing –

Scottish Police Authority: 1 Pacific Quay, Glasgow, G51 1DZ

Police Scotland: to PO BOX 2460, Dalmarnock, Glasgow, G40 9BA