Achievements to Date

In relation to the 21 already confirmed as closed, the significant achievements include:

Professional Standards Department staff are now responsible for all front line resolution of complaints ensuring greater consistency and compliance.

Improvements to training provided to Professional Standards Department staff through the provision of a comprehensive 5-day induction training package. A refresher training programme has also been established, with Continued Professional Development events taking place on a regular basis. A dedicated Training Officer has been appointed in National Support, Partnerships and Prevention Unit (NSPPU), with responsibility for coordination of all training across PSD business areas.

Improved understanding of EDI matters within the organisation through dedicated plans, mechanisms for feedback and structures for ongoing oversight.

A structured programme of EDI training is planned, with more specific training products delivered in respect of Unconscious Bias to specific groups of staff.

Sergeants are now provided with improved training in respect of mental health, reflecting the increased demand in society and the types of complaints that routinely emerge in this regard.

Improved diversity within our disciplinary panels and training in respect of Unconscious Bias delivered.

Whistleblowing guidance reviewed and updated and a method of continued assessment of performance introduced to generate year on year improvements.

Improved scrutiny at national and local levels through greater provision of statistics, trends and analysis.

Improved transparency and visibility of the complaint making process through updating websites, creating FAQs, producing QR code and distributing posters.