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Published: 13 March 2023

HMICS Assurance Review of PS Contact Assessment Model Inspection - Police Scotland Improvement Update - 16 March 2023

Report Summary

This report provides members of the Policing Performance Committee with an overview of Police Scotland's Improvement Update on the HMICS Assurance Review of PS Contact Assessment Model Inspection .

To access the full document please open the PDF document above.

To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content). 

Meeting

The publication discussed was referenced in the meeting below

Policing Performance Committee - 16 March 2023

Date : 16 March 2023

Location : online


Response

In response to the findings and recommendations, key stakeholders within Contact Command and Control Division (C3) engaged with Governance, Audit and Assurance (GAA) resulting in an Audit Management Officer being appointed to assist.  It is noted that the Review of CAM contains complexity as it cuts across several business areas, including Crime, Digital, Local Policing and Data and Performance.