Report Summary
This report provides members of the Policing Performance Committee with an overview of HMICS Assurance Review of Contact Assessment Model – Police Scotland Improvement Update.
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Meeting
The publication discussed was referenced in the meeting below
Policing Performance Committee - 12 September 2023
Date : 12 September 2023
Location : online
Background
In 2022 HMICS conducted a review focusing on the operational impact of the Contact Assessment Model (CAM), implementation of which commenced in June 2019.
While this review focuses on CAM, HMICS have closely monitored the progress Police Scotland have made on call handling since the tragic incident involving the deaths of John Yuill and Lamara Bell and the subsequent direction by the Cabinet Secretary for Justice for HMICS to conduct enquiries that have led to five reports containing a total of 38 recommendations.
The introduction of CAM was intended to be a new means by which Police Scotland would manage requests for police assistance from the public and from other agencies. CAM was introduced following a recommendation made by HMICS in 2015 that Police Scotland should adopt a more formalised risk and vulnerability assessment model, such as the THRIVE model used by several police forces in England and Wales.
HMICS have acknowledged the adverse impact that the coronavirus pandemic has had on realising the potential benefits of CAM however rightly recognise the importance of taking the opportunity to look at how effectively CAM is delivering against the strategic benefits identified by Police Scotland in the initial business case.
