FS Operating Model - Project Update

We remain committed to prioritising our people plan activity, seeking to minimise impact to our people as far as possible, whilst maintaining our current service delivery commitments.

• Resource, and financial challenges, have impacted upon the pace of implementation, however, we continue to make progress as far as possible with the transition to our new operating model.
• Prioritisation and planning activity for re-investment of savings resulting from the efficiency plan and benefits realisation continues. Implementation timelines will be refreshed once complete.
• The refreshed project governance structure has identified business sponsors and delivery leads for work stream activity who are driving forward the implementation activity across the business
• A workflow planning tool and staff sessions have been held to map out the most efficient workflows for our new capability structure as far as possible within current financial constraints