Report Summary
Issued 19 December 2024, this FOI response advises that information requested on 101 call waiting times is not held by the Scottish Police Authority. Links are provided to information published by Police Scotland and advice provided that they may hold further information. Relevant oversight activity by the Authority is signposted.
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Response
The Scottish Police Authority has considered your request and can confirm that the Authority does not hold the information requested.
By means of assistance, we can advise that monthly statistics on call handling are published on Police Scotland’s website. Information for the period from January to October 2024 is available at Call Handling Reports 2024 and for the previous year at Call Handling Reports 2023. This includes average wait times and longest wait times during each month.
Information may also be available by contacting Police Scotland at foi@scotland.police.uk and you may also wish to refer to Police Scotland’s Disclosure Log.
In terms of the Authority’s role in the oversight and scrutiny of policing, our Policing Performance Committee receives quarterly performance reports that include call handling information. The most recent quarterly report includes call handling on page 49 of the PDF report - Quarterly Policing Performance Report Quarter 2 2024-25 - 10 December 2024.
A separate paper on public contact was also presented at the most recent Policing Performance Committee - Police Scotland Response to Public Contact Update - 10 December 2024.
