Report Summary
Issued 17 September 2024, this FOI response advises that the SPA Complaints Policy and Procedure are already available on our website.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that some tables and appendixes are not available as accessible content).
Response
You requested “Complaint policy and procedure - personnel involved, flowcharts for procedure.”
The information requested can reasonably be obtained.
To assist, links are provided to the SPA Complaints Policy and SPA Complaints Handling Procedure available on the Authority’s website.
The SPA Complaints team handle complaints as set out in the Complaints Handling Procedure. A flowchart of the process is provided at Appendix 1 of the Procedure.
You requested “How her complaint is filed at the SPA - e.g. thematically, if so what key words who has sight of the complaint”
Complaints are filed with a unique numerical reference number and the name of the individual who has raised the complaint.
You requested “How is risk assessed in respect to allegations”
The approach to assessment of complaint allegations is set out on pages 10-12 and Appendix 1 of the Complaint Handling Procedure.
You requested “Whether there are complaints raising similar themes - unlawful use of surveillance and interactionist methods by [named individual] in SPA complaints”
No similar complaints have been received. We would note that the matters described do not fall within the Authority’s complaints remit.
