Report Summary
Issued 17 September 2024, this FOI response advises that the SPA Complaints Policy and Procedure are already available on our website.
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Request
“1) Complaint policy and procedure - personnel involved, flowcharts for procedure.
2) How her complaint is filed at the SPA - e.g. thematically, if so what key words who has sight of the complaint
3) How is risk assessed in respect to allegations - e.g. [named individual] system
4) Whether there are complaints raising similar themes - unlawful use of surveillance and interactionist methods by [named individual] in SPA complaints”
