Report Summary
Issued 24 May 2023, this FOI response confirms that information on telephony and contact centre contracts is not held by the Scottish Police Authority. Advice is provided that Police Scotland may hold information and links provided to the public contract register and the annual procurement report.
Request
Telephony:-
1a. ISDN Lines?– Supplier, quantity (lines), contractual position.
1b. PSTN Lines – Supplier, quantity (lines), contractual position.
1c. SIP Channels - Supplier, quantity (channels), contractual position.
1d. PBX (phone system) Make & Model (eg Avaya, Cisco, Mitel), contractual position.
1e. Who maintains your PBX (phone system) 1f. Do you have inbound non-geo phone numbers (eg 0845, 0330). Supplier, quantity (phone numbers), contractual position.
1f. Do you use Unified Communications or Collaboration tools , if so which ones? Supplier, quantity (users), contractual position.
Contact Centre
2a. Please confirm the manufacturer of your contact centre system(s) that are currently in place?
2c. When is your contract renewal date?
2d. Who maintains your contact centre system(s)?
2g. How many contact centre agents do you have?
2i. Do you use a CRM in the contact centre? What platform is used?
2j. Do you use a knowledge base/knowledge management platform? What platform is used?
Microsoft Telephony:-
3a. Are you considering or on interested in Microsoft Telephony (eg Calling Plans, Direct Routing, Operator connect).
3b. Do you use Microsoft Telephony (eg Calling Plans, Direct Routing, Operator connect). Quantity (users), contract expiry.
3c. What Microsoft Office Licencing do you have eg E3, E5. Supplier, quantity (phone numbers), contractual position.
Connectivity and Network Services
4a. Who provides your WAN and internet connectivity and the annual spend on each.
4b. Have you , or do you plan to deploy SD Wan services.
4c. Please confirm who provides your LAN, WIFI. Manufacturer, supplier, and maintainer.
