Report Summary
This report provides members of the Policing Performance Committee with an overview of the Criminal Justice Service Division Performance Update.
The purpose of this report is to provide an update of the progress of CJSD re-modelling work; detailing the impacts on performance, people and process across Middle Office and Production functions whilst highlighting opportunities.
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Meeting
The publication discussed was referenced in the meeting below
Policing Performance Committee - 11 October 2022
Date : 11 October 2022
Location : online
Middle Office - Performance
Performance is managed in accordance with set Service Level Agreements (SLAs) in relation to updates based on the nature of work required and the urgency of the task based on threat and risk. This currently dictates who and where, based on geography and skillset, will perform tasks associated to each task. Performance management will be streamlined with the full nationalisation of the Middle Office function, allowing for greater resilience across all tasks regardless of geography.
Quality assurance is essential; ensuring staff tasks are monitored and coaching is provided where required, allowing for staff to develop and increase their confidence. Team Leaders take responsibility for the quality assurance for their own team along with training needs identification.
