Report Summary
This report provides members of the Complaints & Conduct Committee with an overview of Complaints & Conduct Committee Annual Report 2023-24.
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Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Background
The Final Report on the ‘Review of Complaints Handling and Misconduct Issues in Relation to Policing’, published on 11 November 2020, made a number of recommendations with regard to the SPA Annual Report (both of which now discharged), as follows.
The SPA Complaints and Conduct Committee's scrutiny function should be reported on in the SPA annual report, drawing out particular trends, highlighting improvements or concerns and using complaints data as an indicator of communities' satisfaction or dissatisfaction with policing services (Recommendation 31).
In order to ensure public confidence in the police, the SPA should confirm each year in its annual report whether or not in its view, based on an informed assessment by the Complaints and Conduct Committee and evidence from the relevant audits, the Chief Constable has suitable complaint handling arrangements in place (Recommendation 59).
In respect of Recommendation 31, it was agreed by the Committee that a high-level summary would be included in the SPA Annual Report each year, which would be supplemented by the publication of a more detailed, Committee-specific annual report.
