Report Summary
This is the Authority’s fourth Complaints and Conduct Committee annual report, which provides information and insights about numbers, performance and assurance in relation to complaints received during 2023-24.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content).
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Performance Statistics
This section provides a summary of reports provided to the Committee in respect of 2023-24, with more detailed reports available via the Committee pages of the SPA website. The report references data tables provided within the appendix to this report, and which provide more detailed statistics (in some instances expanding on information previously reported to Committee). It should be recognised that those statistics are a snapshot in time, correct only at the time collated and differences may be seen compared to data previously reported. Where possible comparison is provided against 2022-23 and more broadly against the period from 2018-19. Where references are made below to five-year averages, this refers to the average across the period 2018-19 to 2022-23 (inclusive).
