Report Summary
This is the Authority’s fourth Complaints and Conduct Committee annual report, which provides information and insights about numbers, performance and assurance in relation to complaints received during 2023-24.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content).
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Look Ahead to 2024-25
In line with the Authority’s approach to continuous improvement in committee effectiveness and governance, the Committee has identified priority areas of focus and target outcomes for which it will take responsibility for driving progress through governance and committee oversight.
Agreed priority areas of focus for the Committee in the immediate term are as follows:
- For Police Scotland to have introduced internal process improvements, and enhanced assurance reporting, to enable a more informed, positive assessment of the suitability of its complaint handling arrangements to be made.
- For Police Scotland to have introduced improved assurance reporting (particularly in public) in respect of the number and nature of workforce conduct matters.
- For all SPA and Police Scotland recommendations from the Angiolini Review, not dependent on legislative change, to have been discharged.
As broader target outcomes, the Committee will seek evidence of:
- Police Scotland identifying and actioning organisational learning to prevent avoidable recurring public complaints.
- SPA and Police Scotland having had effective influence on a fit for purpose future legislative environment in respect of complaints and conduct through its input to the Police (Ethics, Conduct and Scrutiny) (Scotland) Bill and resulting secondary legislation.
- The impact of action taken by Police Scotland to reduce the risk of those within, or seeking to enter, the workforce breaching professional boundaries.
