Report Summary
This is the Authority’s fourth Complaints and Conduct Committee annual report, which provides information and insights about numbers, performance and assurance in relation to complaints received during 2023-24.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content).
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Complaints Definitions
What is a ‘Complaint’?
A 'Complaint' relates to the overall expression of dissatisfaction provided by the complainer about an act or omission by the Police or Quality of Service received.
What is a ‘Relevant Complaint’?
A ‘Relevant Complaint’ is defined in legislation and is essentially a non-criminal complaint by a member of the public about the police, the SPA, or a staff member of the police or the SPA.
What is an ‘Allegation’?
Allegations are the component parts of a Complaint, which:
- Categorise specifically what has happened
- Are capable of being independently Upheld or Not Upheld
Each complaint case may include multiple allegations.
