Report Summary
This is the Authority’s fourth Complaints and Conduct Committee annual report, which provides information and insights about numbers, performance and assurance in relation to complaints received during 2023-24.
To access the full document please open the PDF document above.
To view as accessible content please use the sections below. (Note that tables and some appendixes are not available as accessible content).
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 14 November 2024
Date : 14 November 2024
Location : Online
Committee Business during 2023-24
Current Committee members:
- Katharina Kasper- Chair
- Paul Edie
- Fiona McQueen CBE
- Dr Catriona Stewart OBE
Former Committee member:
- Grant Macrae (to November 2023)
The Committee met on five occasions during the 2023-2024 financial year. During this period the Committee considered a number of standing, cyclical and ad hoc items as outlined below.
Further information on Committee membership, as well as copies of reports, minutes and Livestream recordings of public sessions of the Committee are available from the SPA website.
During 2023-24, a number of regular or ad hoc matters in respect of complaints and conduct were considered by the Committee in private session. In line with the SPA Corporate Governance Framework, matters may only be considered in private in prescribed circumstances. However, during the year, the Committee has actively sought to ensure that, wherever possible and as appropriate, matters are additionally reported and discussed in public.
Additionally, since May 2021, and in line with an earlier Angiolini Review recommendation, the Authority publishes a public minute of private sessions of the Committee.
