Item 6

SPA CHIEF EXECUTIVE’S REPORT

Members considered the report which detailed activities involving SPA corporate staff since the previous Authority Meeting. Lynn Brown (LBrown) highlighted a number of key points as detailed in the paper.

In discussion the following matters were raised:

• Members asked how confidence will be maintained in both SPA and Police Scotland in terms of budget pressures. DCCDTaylor stated there were high levels of satisfaction which the organisation are committed to maintaining. DCCGraham added trust and satisfaction were different measures and currently, satisfaction levels are higher. New ways of measuring trust were being introduced and increasing levels was at the heart of contact and engagement. LBrown advised Members SPA undertook independent monitoring but were aligned with Police Scotland work. Amanda Coulthard added that the SPA were due to publish their third wave of polling and the results would be considered through the Policing Performance Committee.
• The Chair agreed there was a distinction between trust, confidence and satisfaction, and satisfaction of those who had direct contact with the police service had the biggest impact. The Chair commented that public confidence is also evidenced through the high levels of calls received by C3.

The Authority RESOLVED to:

• NOTE the report