Report Summary
This is the Approved Minute documented for the Complaints & Conduct Committee held on 1 June 2023. The Minute was approved at the meeting on 22 August 2023.
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 22 August 2023
Date : 22 August 2023
Location : online
SPA Quarterly Report (Q4 – 22/23)
Darren Paterson (DPaterson) provided an overview of a report which included key statistics reflecting the position at the end of Q4, 2022/23. The report also included key statistics over the past 4 years, 2019/20 to 2022/23. During discussions the following matters were raised:
FMcQueen sought clarity around the presentation of data in relation to complaints upheld and not upheld. DPaterson explained the narrative and agreed to reflect on the presentation of data for this report going forward.
Members NOTED the report and AGREED the following action:
20230106-CCC-010: Darren Paterson to reflect on the presentation of data in relation to complaints upheld and not upheld within this report going forward.
