Report Summary
This is the Approved Minute documented for the Complaints & Conduct Committee held on 1 June 2023. The Minute was approved at the meeting on 22 August 2023.
Meeting
The publication discussed was referenced in the meeting below
Complaints & Conduct Committee - 22 August 2023
Date : 22 August 2023
Location : online
Police Scotland Organisational Learning
Following a request from members and in order to discharge a previous committee action, Superintendent Coleen Wylie (SCWylie) provided a report on Organisational Learning which detailed what work was being done and needed to be done going forward. During discussions the following matters were raised:
Members referred to the learning from past mistakes and encouraged PS to progress the continuous improvement element as much as possible and assess the effectiveness and impact. The Chair sought clarity on how members would see the output of this work from an assurance perspective. SCWylie advised that she would discuss the matter with ACCASpeirs but would propose building on the monitoring and impact section of the report in order to assure members that there is oversight. Members welcomed this, however, advised that following upgrades to the system later in the year there would be an expectation to have sight of more analysis and learning from complaints and whether or not there are recurring themes.
Members NOTED the report and AGREED the following action;
20230106-CCC-012: Superintendent Coleen Wylie to consider and discuss with colleagues around how to best to assure members around the output of this work from an assurance perspective.
