This page tells you about the Authority's processes for handling complaints.
What are the Timescales?
We will aim to acknowledge your complaint within 3 working days and deal with your complaint within 40 working days. This may take longer depending on the complexity and seriousness of the complaint. We will provide you with further updates until your complaint has been concluded.
Further details on the Authority's complaints policy and procedures are available in 'Related Content' below.
Criminal Complaints
If you would like to make a criminal complaint against any police officer working for Police Scotland, and do not want to engage with Police Scotland or the Authority, you can send your complaint to Crown Office & Procurator Fiscal Service (COPFS) Criminal Allegations against the Police Division (CAAPD).
Write a letter
Send your letter to:
Criminal Allegations Against the Police
Hamilton Procurator Fiscal Office
Cameronian House, 3/5 Almada Street, Hamilton, ML3 OHG
Phone
Call COPFS on:
0300 020 300
What if I am not satisfied with the handling of my complaint?
If you are dissatisfied with the handling of your complaint, you can contact the Police Investigations & Review Commissioner (PIRC), an independent organisation not connected to the police or the Authority, to request that your complaint is reviewed. Find out more: The role of the PIRC
Write a letter
Send your letter to:
PIRC, Hamilton House,
Hamilton Business Park, Caird Park, HAMILTON, ML3 0QA
Phone
Freephone:
0808 178 5577
